At Metro Immediate Care, we are very transparent about our practice. Here is a bit more information about us to help you during your visit.
- Our Immediate Care center offers walk-in visits and scheduled appointments for patients with non-life threatening illnesses and injuries or for routine physicals. Often, patients are able to save time and money by visiting us instead of waiting to see their primary care provider or going the Emergency Room. Our office is equipped to handle most non-life threatening illnesses and injuries. In a true emergency, please call 911 immediately.
- To make an appointment at Metro Immediate care, please use our online registration system. Patients with scheduled appointments will typically be seen within 15 minutes of their appointment time. If you are unable to make an appointment, you are welcome to be seen as a walk-in patient. Our walk-in patients will be seen in the order that they arrive and will always be given medical care as promptly as possible.
- Board-certified physicians and physician assistants provide medical care to our patients. Our trained medical assistants prepare you for the clinicians and everyone, administrative staff included, is dedicated to giving you the best experience possible.
- Proof of insurance must be provided in order for Metro Immediate Care to submit directly to a patient’s insurance. If no insurance card is provided, patients can pay out-of-pocket on the day of their visit, according to the “Self-Pay” price list [click here for price list] posted on our website and available with the receptionist.
- Most major insurance plans are accepted at Metro Immediate Care [click here for list] and submits directly to the insurance provider. Patients with insurance pay only a co-payment up front. If we are unable to submit to your insurance, we will give you a detailed receipt so that you can submit for reimbursement on your own.
- A government issued photo ID must be presented before treatment. A state ID, driver’s license, passport, or military ID are all acceptable.
- A parent or legal guardian must accompany patients under the age of 18. If a parent or legal guardian does not accompany the minor, the accompanying adult must have a notarized statement signed by the parent or guardian that authorizes treatment. The parent, guardian, or adult will also need to provide photo identification, current insurance, and (as required) proof of guardianship.
Can Metro Immediate Care provide treatment for work-related injuries?
- Metro Immediate Care can provide treatment for most urgent and general medical care. With proper documentation we can treat most Workers Comp and Occupational Medicine cases.
Can I bring my infant to Metro Immediate Care?
- Metro Immediate Care recognizes the uniqueness of our patients under the age of 2. If a pediatrician is unable to see your child for a simple illness, we will likely be able to provide care. However, if your child has a high fever, difficulty breathing, or any other signs of a life-threatening illness, you should go directly to your nearest emergency room.
How do I pay my bill online?
- To pay a bill, please select the location you were treated at and click “Make a Payment” (links provided below). You may also visit the office and pay in person. We accept cash, Visa, MasterCard and Discover. If you have a question about your bill, please contact the billing department directly by emailing firstname.lastname@example.org or calling (202) 544-7580.
How can I reschedule/cancel my appointment?
- In the event you may need to reschedule/cancel your appointment at Metro Immediate Care please use our online registration system to make the appropriate changes.
- You may also call the office you made the appointment at. Please see below for a listing of the phone numbers.
Metro Immediate Care values patient feedback and uses it to improve our practices and office policies. Please use our online feedback portal or ask to speak with a manager if you have specific comments during your visit. We also love seeing Yelp reviews!